Store Policy

Customer Care
Customer Service Policy

At Impulso Atleta, our commitment is to offer fast, transparent, and high-quality service, guaranteeing the best experience before, during, and after your purchase.

1. Customer service channels

Customer service is provided through our official channels, such as email, WhatsApp, and the contact form available on our website.

2. Opening hours

Our customer service operates on weekdays, Monday through Friday, from 8:00 AM to 6:00 PM (Brasilia time). Messages sent outside of these hours will be answered on the next business day.

3. Response time

We aim to respond to all requests within 24 business hours. During periods of high demand, this timeframe may be extended.

4. Order Information

After purchase confirmation, the customer will receive updates on order processing, shipping, and tracking. If you have any questions, our team will be available to provide support.

5. Exchanges and returns

Requests for exchanges or returns will follow our Exchange and Return Policy, respecting the Consumer Protection Code.

6. Commitment to the customer

We strive to offer respectful, courteous, and efficient service. Likewise, we expect all our customers to use our channels respectfully.

7. Contact

If you have any questions, suggestions, or complaints, please contact Impulso Atleta through their official channels. Our team will be ready to help and find the best solution for your needs.

Wholesale Inquiries

Impulso Atleta also serves clients interested in wholesale purchases. We work to offer special conditions to companies, resellers, gyms, sports clubs, schools, teams, and other organizations.

How to request a quote

To request a quote, please contact us through our official channels and provide the following information:

* Company name or contact person;
* CNPJ (when applicable);
* Products of interest;
* Desired quantities;
City and state for delivery.

Commercial terms

Pricing, discounts, shipping costs, delivery times, and payment methods will be determined based on the purchase volume, product availability, and delivery region.

Request response

Our team will review your request and respond as soon as possible with a personalized proposal.

Impulso Atleta values long-term partnerships and seeks to offer competitive solutions to meet the needs of each client.

Privacy and Security Policy

Last updated: July 2026

At Impulso Atleta, the privacy and security of our customers are our top priorities. This Privacy Policy explains how we collect, use, store, and protect your information while you browse and make purchases in our online store.

1. Information gathering

We may collect data provided by the customer, such as:

Full name;
* CPF (when required for issuing an invoice);
Delivery address;
* Email;
* Telephone;
* Payment information processed by partner platforms.

We also collect browsing data, such as IP address, device type, browser used, and cookies to improve your experience.

2. Use of information

The data collected is used for:

* Process orders and payments;
* Issue invoices;
* Make deliveries;
* Provide customer service;
* To provide updates on the status of orders;
* To improve our products, services, and browsing experience;
* Send offers and news, when authorized by the customer.

3. Data sharing

Impulso Atleta does not sell or trade personal data.

The information may only be shared with partner companies responsible for:

Payment processing;
* Transportation and delivery of orders;
Issuance of tax documents;
* Compliance with legal obligations.

4. Information security

We have adopted technical and administrative measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Financial transactions are carried out through specialized and secure platforms, using encryption technologies and data protection protocols.

5. Cookies

We use cookies to improve navigation, personalize content, analyze statistics, and offer a more efficient experience. Users can disable cookies in their browser settings, although some website functionalities may be affected.

6. Data subject rights

Under the terms of the General Data Protection Law (LGPD – Law No. 13.709/2018), the customer may request, at any time:

* Access to your data;
* Correction of incorrect information;
* Data deletion, when permitted by law;
* Revocation of consent;
* Information regarding the processing of your data.

7. Data storage

The data is stored only for the period necessary to fulfill legal, tax, and contractual obligations, and to provide the services offered.

8. Changes to this policy

This Privacy Policy may be updated at any time to reflect legal changes or improvements to our services. The most recent version will always be available on our website.

9. Contact

If you have any questions about this Privacy Policy or the processing of personal data, please contact Impulso Atleta through their official customer service channels.

By using our website, you declare that you are aware of and agree to the terms of this Privacy and Security Policy.

Payment Methods

Credit/Debit Cards

Online Payments